Putting the ‘experience’ in your home improvement experience
Tim Fox knows that, in home improvement, it’s hard to find someone who is both good and trustworthy. He knows this both as a consumer and as a contractor who has been in the home improvement industry for 40 years. He comments, “This is the kind of industry where experience really matters. It’s advantageous for the homeowner to find someone with a lot of experience when dealing with their home.”
He also points out that no two jobs are exactly the same. Every house is a little different, and every homeowner is a little different. It’s not replicating the same exact thing again and again, so that experience compounds over time.
Fox started as a young entrepreneur, building decks, then progressed to more involved home improvements. Ultimately, he became a high-level manager at a large home improvement company for more than a decade.
The beginning of Texas Remodel Team
Following that, Fox says he wanted to develop his own business based on that experience, great customer service, and a repeat customer base. So, he built Texas Remodel Team from the ground up 11 years ago. “We have developed a large ‘bank’ of repeat customers who call us for their next projects,” Fox observes. “If you pull up one of our accounts, you will see we did a job for them 10 years ago; we did windows 8 years ago; we did an addition 5 years ago…a remodel three years ago, and then, this year, they’re calling us again!” Fox continues, “It’s exciting to develop relationships with people and have them want us back in their house.” Fox is quick to point out that such relationships help keep costs low and make Texas Remodel Team more competitive because they don’t have to do a ton of marketing.
The key to this, according to Fox, is to think forward. “We are always trying to think five years out with that customer. We are doing the current project with the thought of ‘how do we get them to want to call us back five years from now.’”
One thing Fox is most proud of is that Texas Remodel Team is a family business. “My son Austin, has been around the business from the beginning, since he was 14.”
Don’t just take their word for it
Just recently, Texas Remodel Team received the 2025 Best of The Woodlands Award from Woodlands Online® in the category: Best Home Repair and Remodeling. “This is our first win for this award, which is voted on by the public. It’s so meaningful, because there is such a large selection of companies in the area—and we are not a huge company.” Fox views the win as an affirmation of the credibility of the quality of the work, the communication with the office staff, follow-through, the value proposition—the entire experience with their business.
Getting to work
From Texas Remodel Team provides a wide range of services, including bathrooms, kitchens, sunrooms, additions—even exterior projects such as patios, pergolas, decks, and outdoor kitchens.
The business handles a lot of replacement window and siding projects. Most of the time, these are a breeze. But…when they aren’t, that overall experience factor definitely comes into play. Fox shares, “We had a recent window replacement job at an older house in The Woodlands. The project was to replace all the windows on the back of the structure. In the process of that, we discovered that the whole back wall was rotted out. Rather than just put the windows in anyway because we had them and had our window people there, we “stopped the music” and took an assessment of what needed to be done. The wall needed to be reframed and redone. The good news for the customer was that they didn’t have to go call somebody else and try to coordinate all that. I gave them a very reasonable price because I have framing crews and drywall crews, and painting crews. We were able to keep the project moving the next day. Situations like that are what sets us miles apart from window companies. We have expertise to deal with the whole home and to get things taken care of in a reasonable way for people.”
This expertise more commonly comes into play in window replacements where the homeowner wants to change the size of an opening or the location/style of doors—again, an advantage for the customer in getting things handled by one call to a trusted partner.
When asked how much better today’s windows are than those from decades ago, Fox doesn’t mince words. “When you go from single pane aluminum windows to dual pane, energy-efficient windows of today—that’s like driving an old truck that gets 8 miles per gallon, then turning in for one that gets 30 miles per gallon!” Energy savings, the comfort level, and noise reduction are all benefits of such a replacement.
It takes organization to get the job done right and timely. Fox has three project managers, and he steps in as well, to keep projects moving and avoid people waiting—whether it’s for their project to commence or to be completed. “The right people and the right systems,” says Fox, “are key to quality results and service.”
When it comes to describing their service area, Fox says it largely depends on the scope of the work. “Projects that require fewer tradespeople—like windows and siding, we can offer in a much larger service area (greater Houston area and as far north as Centerville). A complex addition or remodel, we want to do that fairly close to the office, because we may have 9 or 10 trades involved in that. To do that well, we have to be there a lot, so we limit those (no farther than North Houston, Spring, The Woodlands, Conroe/Lake Conroe, and Willis).
Texas Remodel Team is eager to hear from you and is happy to provide you with free estimates for any planned projects.
Texas Remodel Team
25275 Budde Rd Ste 24
Spring, TX 77380
(281) 399-4062
texasremodelteam.com