When David and his wife attended a neighborhood party several years ago, they admired their friends’ new outdoor kitchen. They soon learned their neighbors had hired Texas Remodel Team for the project and were well-pleased. They were happy to recommend Texas Remodel Team.
David contacted Texas Remodel Team shortly thereafter, and it was the start of a long relationship. First, David hired the company to build an outdoor kitchen, which necessitated joining the roof of the kitchen to the side of the garage.
David was so impressed with the way the project was progressing, he chatted with Tim Fox, founder of Texas Remodel Team, on one of his visits to the house. David told Tim there were a few things they wished they could change about their house, such as enlarging the small master bathroom, master closet, and laundry room. Tim offered to take a look. “He proposed a simple bump-out addition coming straight off the back of the house,” David says. The project included gutting and moving the master bathroom, enlarging and relocating the laundry room, and increasing the size of the master closet. Tim’s vision made sense to David.
Meanwhile, the outdoor kitchen was completed. “When they finished,” David says, “you would think it was always there.” About a year later, David hired Texas Remodel Team to undertake the addition to the house. Again, David says, the finished project was so expertly done, it looked like it had been part of the home’s original construction.
David has since hired Texas Remodel Team several more times. One project, a kitchen remodel, included moving a wall to improve the flow of the house. “All of the things we did added functionality,” he says. When new flooring and paint were needed, David hired Texas Remodel Team for that, too. Texas Remodel Team also replaced all the windows in David’s house. Most recently, the company updated David’s garage with improved doors, epoxy flooring and built-in cabinets.
David thinks highly of Tim and his subcontractors, and appreciates seeing the same electricians, plumbers, framers, and painters on every project. “They seem to take pride in what they do,” he says. David does not hesitate to recommend Texas Remodel Team to friends.
David’s experience is what Tim had in mind when he formed his company 12 years ago. From the first time he and his staff meet with a prospective client, the goal is to foster a long-term relationship. “We are not just trying to make a quick sale,” Tim says. “We want customers to have a project they will be still happy with in five years. We want them to come back.”
Tim knows that as people live in their homes over the years, they—like David—will inevitably want to improve or replace a few things. “There’s always a next project,” he says wisely. So, when Texas Remodel Team does a project for a first-time client, Tim wants to make sure his company provides a pleasant experience that produces a long-lasting result. Frequently, those clients call Texas Remodel Team again when they decide to undertake another project.
The business philosophy has paid off. “We get a lot of referrals, and we do a lot of repeat work,” he says. “We completed 133 projects last year, and a large portion were repeat clients.”
Tim’s business model was a long time in the making. He has worked in the home improvement business since he was 20; for 15 years, he worked in the home improvement division of a Fortune 500 company, managing operations in the southern United States and Puerto Rico. As he moved up the proverbial corporate ladder, Tim gained customer service experience at every level.
Along the way, Tim observed something that bothered him. He thought it was better to produce quality work from the start, so fewer problems would arise later, but he soon learned it was hard to enact a high level of customer service in a large company.
A job transfer moved Tim and his family from North Carolina to The Woodlands in 1997. The heat and humidity were overwhelming at first, but they soon found Texas suited them quite well. So, they decided to stay. In 2014, Tim founded Texas Remodel Team, channeling all his construction and customer service experience into his new company.
Twelve years later, Texas Remodel Team is thriving. Tim now works with his son Austin, who earned a degree in construction management from Sam Houston State University about three years ago. He has been working in the business since he was 14 years old. Austin had several job offers from large general contractors after he completed his degree, including one he had interned with; however, he remembered the quality work he had been a part of at Texas Remodel Team and decided to join his father in the business. “We do things the right way,” he says, “and everyone here truly cares about our customers.”
For Austin, the best part about working at Texas Remodel Team is the people. “I get to build relationships with the clients and the trades,” he says. He has known some of them for 10 years and enjoys making them happy. “My favorite days are close-out days,” he says. “The customers are always beaming. Their energy is so infectious for me.”
Austin deals primarily with the exterior side of Texas Remodel Team’s business that specializes in providing replacements, such as doors, siding, windows, as well as other projects, such as building sunrooms and screen rooms.
Texas Remodel Team’s window replacement service is particularly popular with people whose homes are more than 15 or 20 years old. Not only can they update to energy-efficient windows, but they can also reduce the amount of sound that comes in from outside the house. They can change the style of their windows, too.
Texas Remodel Team has a unique advantage over other window installers. “We happen to be expert window installers, but we are more than that. We are remodelers. What if boards are rotted out? We can professionally repair that and leave you with a finished product,” Tim says. There is no need to wait for a third-party contractor to repair the damage. Texas Remodel Team can also do special projects, like adding a window where there is currently only a wall, or making windows bigger to take advantage of views. Other projects include removing doors with windows on both sides, replacing them with multi-paneled doors.
“It makes us stand out in the marketplace,” Tim says, noting when a company that only installs windows is finished with a project, they hope to never hear from the client again. “Once we get your windows done,” Tim says with a smile, “we still want to hear from you again!” As with all projects, Texas Remodel Team strives to do such a good job, clients return to them again and again.
When a project is completed, Tim likes to chat with clients. At those meetings, he often hears, “You have some really good guys.” Tim thinks he knows why. “We hire good people that happen to be good at what they do,” he says, “whether they are employees or subcontractors.”
For more information, visit texasremodelteam.com.
